Hi there,
I just installed my camera and purchased a cloud subscription. How do I link the 2? I see the live feed, but there is no option to activate the cloud.
Thanks
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@NinaK In order to use the cloud service with your camera, the camera has to be added to the service. Please refer to this link to add your camera to your cloud service. https://help.yitechnology.com/hc/en-us/articles/360041909374-How-to-add-and-remove-the-cameras-to-and-from-a-cloud-subscription-.
@yamin Here is the link to the tutorial video on “How to Manage YI Cloud Subscriptions”. https://youtu.be/0V0CC67lyJQ.
I bought a cloud subscription for 1 year (40$). First, the registration key for the cloud didn’t work. The Yi Technology rep who answered after 2 days said it was an old number and gave me a new one. I downloaded the app for the cell phone and my laptop. The new registration key worked for the app on the cellphone, but not on the laptop. I wrote to Yi Technology asking why it didn’t work. They told me to use the same number. Still doesn’t work. I asked for a new number. No answer. So I have a cloud subscription that doesn’t allow me to record on my laptop.
The image though is clear, but had I known it would be so much trouble, I wouldn’t have bothered with them.
The video is usless. I need to know how to activate the cloud on my laptop app.
Hi,
@NinaK I found the email you sent to our customer support and I replied back to you. I will directly correspond with you in that email thread to troubleshoot this issue and get this matter resolved.