* FIXED * | YI 1080P Home AI+ stuck on yellow light and not pairing to the phone

Hi Steve, I have the same problem.
I would appreciate your help!

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Hello @Steven_Kami, The camera was working flawlessly for the past 2 months (YI Security Home Camera 3) then it stopped connecting to my 2,4 GHz network suddenly.

I tried to delete the camera, restart it, pair it again, use different mobile devices to pair it with no luck, it always fails saying that “Wi-Fi password Error”. And then goes back again into “Waiting to connect” mode.

I don’t see any forward available for “YI Security Home Camera 3” nor “YI Home Camera 1080P AI+” so there is nothing to update.

I would appreciate finding a solution for this as the camera is not useful anymore.

Thank you.

Hey @tjoudeh Thanks for coming to the community forum.

Have there been any changes to your home network?
How far away from the router is the camera?
What is the camera power source?
Give this help desk article a read and let us know how it goes

https://help.yitechnology.com/hc/en-us/articles/4402928743579-How-to-resolve-the-WIFI-password-Error-during-pairing-setup-

Thanks for your reply @Steven_Kami ,

No Changes on the Wifi Router settings at all. Camera is like 40 CMs close to the router. Location permission is granted to the App. The power source is normal electricity socket using the power plugin coming with the App.

Btw, check any Youtube videos or forums and you will notice that many users are facing the same issue. The camera works fine for a couple of months then it stops working/connecting suddenly.

Here is a sample of the comments, it works for a couple of months then stopped working!

Hello. This is frustrating but I can assure you the cameras do work after a couple of months.

Could your ISP have made any changes? Have you any cameras that are working without issue? I ask because I know some ISPs May block ports required due to the increase in bandwidth usage. Normally takes some time for them to do that.

Worth a check.

It might not be that an it’s hardware issues and if that’s the case if it’s in warranty Yi will replace.

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Thanks for the assistance @YorkshireUser This is super frustrating. Contact our support team. They will be able to help you with the next steps if the camera needs to be replaced.

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please upload firmware for yi dome 1080

Hello. You need to request this via customer services. Thanks

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contact our support team at www.kamihome.com/contact for any firmware related issues.

I also have this same problem with the same camera. Put the firmware file on the SD card and inserted it, powered on the camera, steady orange light. Nothing else happens.

Hi, I have the same issue with my Yi Home camera which I bought yesterday. It worked for a while, now all I see is a yellow light lit and it doesn’t change to any mode.
Please help!!!

**Hi, all ** I am having the same issues, right out of the box. A set of four cameras: 2 work; 2 are not setting up correctly and will not appear to reset.

I also looked for the firmware but the link to download does not work. It seems like so many of us are having this issue, there should be a clearer path to resolution.

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If these are new cameras and they are showing a yellow light it could be downloading OTA automatically new firmware.

If not contact customer services for future advice as per the link in this thread

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Hey @Otep How are you doing? This is most likely a firmware update. Have you been able to get resolved? Let me know :slight_smile:

Hope you’re having a lovely day!

Having the same issue. After saying „qr code scan is successful” the camera seems to turn off and reboot itselft and repeats waiting to connect…

Hi, I see that you have been most helpful.

I am having the same issues.
Some sites reference just using the address card without the firmware. Have tried that and it still is just stuck in bright yellow.
Unfortunately I am unable to download the firmware. When I go to the site and click download nothing happens. Tried searching for firmware on the web and not been successful .
Can you please help

Hello. The best way if you have tried to reset your camera (delete from your account in the app first then use the reset button for your device) and it still remains on a static yellow light would be to contact support

https://help.yitechnology.com/hc/en-us/articles/360004186273-How-do-I-contact-customer-support-

Firmware is currently not available online due to previous issues. If you contact support and advise them in detail what the issue is and what you have tried. I’d recommend not directly requesting firmware straight away.

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Hey @manish9999 if you reach out to our customer support team, please send me your ticket number so I can do some digging into how we can best assist you and guide the support team so this is as smooth as possible.

Good Day
I would like to communicate something technical related to this topic that I believe you would not want in the open here on the forum for the public to see. How can I send a discreet message to YorkshireUser?

Click on his user name in this thread, and an option to message directly will pop up :slight_smile:

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