Quite a lot to say, will put it parts. I put it down in details, maybe able to help others, but sure, it helps me down the road.
1st, contrary to some posting posting, support is very good, depends on your expectation. complaint filed via yiiot, response is less then an hour, salute! log into yiiot mobile app>profile>Contact Us>Email Support. Response in email, a person response, not very happy about the 1st response, but, at least it is a response, said faster result if posted in this forum.
subscribed 2 months ago, on presidential discount, 40$ only (missed the valentine discount, also 40$), standard plan, 5 cams for 15 days, loop service. Worked fantastic for 1-3 days, then dead, “Cannot play this video”, “download failed”, nothing worked. cannot see video and cannot download. Thought its new, maybe it will work tomorrow. 3 wks pasted, nothing work.
Filed complaint 3/21, immediate email response, salute! "Cant find your subscription… "
Filed more complaint, every complaints resulted in some improvement. First, able to see video, download remained failed. After more complaints, today, able to see ALL videos, and able to download 4 video from 4 cam, one still not able to download.
My impression, it is a growing industry, they are growing and they are also learning. Give people time. With today support atmosphere, response in less then at hour is an exception. Try contact ebay/paypal, all robots, Try airline industry… I am very happy with their support, both in quality and time to response. Will see how long they can maintain this hi calibre of support. Today, I say wow!
With such a topic, only 5 postings, so I decide to create a new topic. Pls post your experience with their cloud service. For me, I am go and see, it worked wonderful for 2 -3 days, and then mess up the accounts to no service, will post back in a wk or two. Happy clouding!
I have 10 cams up and running, ALL has SD cards in, another story in other posts, subscribed only 5, so far all working and seeing all videoes, but download is only 4 cams, yiiot still working on the last cam.
To change subscribed cams
Initial 5 cams was up; with time, now 10 cams is up, no purpose, just for fun. To change subscribed cam, yiiot>profile>Cloud Settings>Cameras allow you to pick cams, pick the one you want subscription, then save. It would say edit is successful.
There is a whole bunch of options under Alerts menu. Enjoy.