I logged on to the app a few days ago to check my recorded alerts, and was informed that I couldn’t access them because I didn’t have a cloud subscription. I tried restarting the app multiple times with no change. I ended up having to buy another subscription, and now it is showing me both subscriptions. I don’t need both, and I thought it would be pretty simple to get the new subscription refunded since it was clearly an error from the app that caused this, but customer support has been incredibly unhelpful so far.
Does anyone have any advice on what other steps I can take from here?