Desktop PC YI App works fine, lost most of the cameras on phone.

Community Support
#1

In the last few days the phone app started to act weird and now for most of the cameras I have it gives me a network unavailable error. The laptop PC YI app works fine connected to the same network. I can see all the cameras. Help! I need them to work on the smart phone too. Phone app YI Home, version is 6.5.0_20241009025105. Desk PC YI Version: 1.0.0.0 202010211000intl

#2

Hello @hbaldwin!
Welcome to the community!
If you haven’t already please try reinstalling the YI Home mobile app. If the issue persists, please submit a support request through https://store.kamihome.com/pages/contact.
Thank you!

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