Cloud support help requested

I purchased the cloud service for a year. The money came off my visa but it still shows unfulfilled on the site and I do not have the cloud service available. I have emailed customer support several times with no answer and your phone number just disconnects after saying there is no one to help.

I have had cloud service since 2016. Are you still in business? Should I dispute the charge with visa?

Hello. Have you got a reference number for your engagement with customer service? If not I would suggest emailing

Once you have a reference number please update this thread.

Hey @garygmurphy Thanks for stopping by the community forum. I am sorry to hear you’re having trouble with your cloud subscription.

We are very much still in business! Growing everyday.

Please visit, use your credentials to log into your account or QR code from your account. You can also contact our support at

Please let me know how it goes or if there is anything else I can help you with.

Thanks @YorkshireUser!

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