I recently purchased Entry cloud subscription and expected to have my videos uploaded to cloud.
But all I got is 6-second preview
App version 6.0.3 IOs
You can check this FAQ link on how to playback the recordings from the Cloud:
https://help.yitechnology.com/hc/en-us/articles/4878524663579-How-To-Playback-Videos-From-The-Kami-Cloud-
If you need any more help, you can reach out to us at the email listed below so our customer support can help you out: support@yitechnology.com
My app says 0 plans active while the subscription has been renewed automatically by apple. Since more than 2 weeks I am not able to see recordings of my cameras. I have sent several e-mails to support and only the first one was answered, requesting the original apple invoice and I sent it.
Support opened a ticket (#1272567) in their answer but silence since then.
Please solve the issue or let me know what should I do.
