Here is my screenshot shows my service and I have auto renew on. No cloud service is working. App updated. Camera cloud was working around 1am but not now
You would be best contacting customer services
Thank you but this seems to be a periodic issue with them. My cloud service is fully active but no longer working. Forum is always the best way to get through to them. I doubt it’s just my issue
Hey @Cmoh330 Thanks for coming to the community for more information. Can you go to cloud.yitechnology.com, login with your app credentials and make sure your cameras are synced to your cloud account. Restart the app, and test to make sure all is working.
Keep us posted on how things go. Hope all is well!
Hey @Cmoh330 How’s it going? Able to get this back on track? Any other feedback you can share? Hope you’re having a great week!
Yes finally connected. The new update though half the time it says video playback not available even though it’s enabled. New update makes it hard to change from HD to SD. Not a huge fan. Previous version was much easier to use and consistent
Thanks for the feedback. We are continuing to work on the app in order to make using it as easy as possible while maximizing your security. Thanks for participating in the community forum. We hope to see you around more