Dear Yi Home Team,
I have an active YI Home cloud subscription and could watch playback videos until recently. I am using my YI Home camera for the supervision of a sick pet, so these videos are important to me. Recently, I cannot access any videos in the cloud - I can see the coloured snippets indicating footage on the timeline, yet the app will just keep loading for a while until it will report “No videos uploaded today”. Can you please help me with this issue? I need to get this camera working as soon as possible.