hello,
My cameras stopped recording for the past 8 days.
this is only happening to 1 out of my 2 cameras.
my plan is still active and does not renew until dec 31st. Prior to this, i had no issues with recordings or cloud footage.
how do i turn my recording back on? or how to fix this.
thank you!!
Hi, @kathleen Welcome to the Community.
This is RA from Kami Vision, sorry to hear about your Cloud plan.
Please try these steps to fix unstable upload on your cloud service:
-1. Reboot the router
-2. Power cycle camera
-3. Remove the camera from the cloud
-4. Add again the camera
If the issue persists, please email us: kamihome@support.com