Hi, the police called at my door this morning and would like to see my CCTV footage re an incident next door. I’ve looked at my memory card and for some unknown reason is stopped recording at 2am 2 days ago BUT when I check activations I can see this morning early hours footage. So at least 5 second activations are on the cloud.
If I subscribed now, would I get the whole continuous footage?
When you signed up for the cloud subscription the recordings will be saved on the cloud server on the day that you subscribe. It won’t retroactively the previous recordings of the camera after you subscribe to the cloud service plan. However, for further assistance regarding this, please contact us at https://www.kamihome.com/contact, we’d be happy to take a look into this for you. Thank you!