Can’t install desktop app, the app was working earlier this morning, now not working. I uninstalled and tried to reinstall. But I get an error with the latest download to try to install again. “Yi Home Setup” “Invalid code(0)” selected Europe and then North Aemrica too, but same thing. Tried again just now and get "Configuration file download failed(Server Error (503)). Need to use the app, I’m on paid subscription.
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Please check our FAQ link on how to resolve the issue: https://help.yitechnology.com/hc/en-us/articles/4417980161051-Having-issue-with-installing-the-YI-Kami-Home-PC-App-
If you are still facing any problems, please contact us at https://www.kamihome.com/contact.
Hi, I tried those steps and keep getting page not found on the download page, and when I click the contact link you provided, also getting page not found. I’m in the same boat here, had to reinstall the PC desktop app and keep getting that same invalid code error, and it’s super frustrating as I’ve used the Yi cameras for close to 6 years, and this is the first time I’m having major issues. I’d prefer to not have to get a whole new camera service.
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The provided/suggested URL at that FAQ doesn’t exist any more:
Please do the following steps below. In order for us to fix this issue:
- Uninstall the YI/Kami Home App from your PC.
- Please delete the downloaded installer file and restart your computer.
- Please download the fresh installer using this link https://kamihome.com/firmware/
- Try to install it again.
https://kamihome.com/firmware/ --> 404 (page not found)