Today, the Yi Home app updated and with it, it tried to force me onto a new cloud service, I opted out. I have 8 cameras, all connected to the account, it deleted all the camera settings from the account. However, now I cannot add back any of the cameras, I go through set up process and get a dreaded Invalid QR code on every single one. I’ve done the setup dozens of times before, this isn’t user error. Connecting to the same 2.4Ghz network I always have. It connects to wifi and then times out. I can’t even check the firmware… what is the latest version and where can it be downloaded from since, it isn’t on the Kami site.
Hey @littleowl Thank you so much for coming to the forum. I am so sorry to hear that this come up after updating the app. Let’s go through a couple things so we can get this solved for you.
Are you already a cloud subscriber?
What is the power source to the cameras?
How far away from the router is the camera from the router?
Is your phone connected to 2.4ghz or 5ghz?
Can you send us a screenshot of what exactly you’re seeing?
Many thanks for your assistance on troubleshooting.
Hope you’re having a good day!