Cannot connect my Samsung phone

Samsung a50 will not connect to wifi. It connected to my Android table while hotspotted to my phone. Ustomer service are helpful but no joy. There is no router. Any ideas where I’m going wrong here. Thanks

Hey,
Apologies for any difficulties you experienced with the setup. We’d be happy to take a look into this for you, please contact us at https://www.kamihome.com/contact.
Thank you.

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