Can’t access cloud

Community Support
#1

I paid the $100 for the cloud subscription and it’s not allowing me to access it. The YI app actually states that there is no subscription but there clearly was $106 taken out of my checking account tonight. Tonight was my baby’s first night in his own bed. I don’t even want to go to sleep tonight until this is resolved. Someone please help!

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![image|690x309](upload://tghxvZ76thW7Lj9fkYaVFxlBxSS
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1 Like
#2

Hello sorry to hear about the trouble this caused you. Have you tried to uninstall the application then installing it again?

1 Like
#3

Yes I did. I even downloaded the Kami app. Updated the firmware. I eventually just requested a refund from the Apple store. Waiting to hear back from them.

#4

@Jsully226 thanks for sending the screenshots! It is always helpful for our team.

Welcome to the community! We are glad you have joined us.

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