Can no longer view Sd card for recordings.

Community Support
#1

I have been using my Yi cameras for some time now with Sd cards recoding 24/7 as I’m not interested in paying for subscription.

It seems you have now made this option unavailable with a recent camera update, so I can now no longer see a timeline to view my Sd card, making my cameras useless.

Can you please tell me why I can no longer view my Sd card

Regards
Adam

#2

Please follow the steps below on how to playback the recordings from your SD card as a workaround:

  1. Select the camera you want to view the recordings.
  2. Select the SD Card icon.
  3. Select the date and drag the timeline to the time you want to view the recordings.

If you still experience the issue, please reach out to us at the email listed below so our customer support can help you out:
support@yitechnology.com

#3

Can no longer see SD card icon, seems to have been removed from that camera.

I have another yi outdoor camera that ican still view the SD card, but that option has been removed from my indoor Yi camera.

#4

Oh no! We sincerely apologize for the troubles you’ve had with the app. We’d be happy to take a look into this for you, please contact us at https://www.kamihome.com/contact. Thank you.

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