Camera does not want to reset

Community Support
#1

Hello

I have 2 YI camera that I am having issue to reset
1080 p indoor
1080p Dome indoor

Both are blinking in blue and orange. when I press the reset button nothing is happening. I do not hear < Reset successful > at any time. I have tried to put the firmware on the SD card but it does not change anything. Did that already happen to one of you ? any tips or idea ?

THanks

#2

Hello @pilsner08, sorry to hear about the issue with the camera.
Have you tried doing the software update through the YI Home application?

#3

Hi
I cannot as I cannot discover the device to add it into the application

The devices are blinking in blue and orange but I cannot put them in mode reset or waiting to connect

#4

Please try restarting the Wi-Fi router or use a different network. Also, try to use a different set of cables and adapter also try out a different outlet.

#6

I ordered the same camera off of Amazon and I had the same issue I had to return it and I’m waiting so I can get my refunds so I can order another one I was so excited about getting it plugged in and loved the resolution but then couldn’t reset it so I had to return it

#7

I figured out the solution remove the SD card and then try to reset again the SD card

#8

Remove the SD card and try to reset again it should work that time

#9

Remove the SD card and try to reset again the SD card is what’s making it not work

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