I purchased the monthly plan after I missed the yearly renewal. But have since purchased the yearly again. But I’m still being charged for the monthly.
Suggestions to get this fixed? It may not seem like much money but when there is none it’s quite a bit.
Hi. I’m assuming you cancelled the monthly one after subscribing to the yearly one?
You would be best contacting customer services https://kamihome.com/contact/
I tried to over and over to cancel the monthly, to no avail. I’ve tried to contact customer service, over and over, … No reply at all.
I’ve sent them the items it requests when the chatbox is open, but again, nothing. I will try again obviously, but still… So frustrating
That was the first thing I attempted. I appreciate your time, I just wish I could talk to someone, I have other issues but I don’t want them posted here and if they won’t email about the simple billing issue I’m wondering how long it would take them to reply to my other question(s)…
But I wouldn’t change the company, cloud plan or anything. I have others always commenting that these are better than their 300$ sets 
Let me loop in @Steven_Kami to this thread.
@Justlovingbob if you could supply your customer service reference that would be appreciated.
By reference, You mean what I have sent to them. I haven’t ever received anything back, not even a general I got your message or do not reply to this message…
So by reference. What exactly do you mean??
Sorry. I feel like a dimwit, I assure you… I am! At times anyhow LoL
Hi when you contact Customer Services you should be supplied with a unique reference number
Hey @Justlovingbob Thanks for coming to the forum. I am sorry to hear you’ve been billed twice. When you contacted our customer support, did you receive an automated response from our support when you emailed them? If so, can you send me the ticket number? If you did not received an automated response with a ticket number, let me know.
Many thanks
