I can’t believe that we are now getting ads on security cameras! Did we not pay for these cameras & memory cards? This was NOT part of the sales pitch! I don’t want to pay for a subscription and I can understand if it’s added to new users but to shove these ads down our throats after we bought these cameras is disgusting. I have 5 of these cameras and just went back & changed all my reviews to one star and said why. We should all do the same! If my camera goes off I shouldn’t have to watch an ad video while stressing who set off the camera! This is a disgusting move! Will bad mouth these cameras & software going forward and will never buy or recommend it to anyone !
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We are sorry for the trouble. We would like to offer you an exclusive discount on our ad-free subscription. By subscribing to our premium plan, you can enjoy uninterrupted access to all the features of our app without any ads. Please contact us at https://www.kamihome.com/contact so we can further assist you.
Ironically BCH208 I was thinking the same thing the other day and was concerned over the massive increase in promotional emails and banners on the apps every time you open it or press a feature (actually rendering it useless). I then went to the Kami and YI websites and was even more concerned they had Christmas promotion and looking like no products listed/available and assets missing with several 404 errors and the YI website itself no longer functional - interesting too that despite heavenly marketing their cloud services, clicking on the cloud button on the website results in a 404 page not found - hmmmmmm. As a loss of access to the cloud would render the product useless I decided that the seeming desperate “cash grab” of ads/cloud promotion combined with the website may be evidence that Kami/YI was in trouble and I should look for a new solution.
Angel - your answer to the OP is terrible and to me further evidence that there is an issue with Kami/YI, the route that your company has taken is wrong and you have lost respect however I will take this as a hint and find another provider so I am glad I have already started this process and only have 5 cameras to throw away.
Add to this that as of writing no camera is accessible on the app as neither yi/kami can connect to them and with everything combined I pretty much have my answer!
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To me, it looks like the company is slowly dying… ads popping up… products disappearing one by one… copy paste google translate answers over and over…
Ads? Yes, subscribe!
Questions? Send it to us privately never any public answers
I would not be surprised if the app is not soon non-functional…
I had to reinstall the app on a new phone and now I have to watch 4 ads before it’ll take me to my camera. Wtf is the point of have cameras for safety if you have to watch 4 ads before you can check on your house, pets, children, front door etc???
We paid for these cameras and looks like several of them for many of these folks here (I have 12!) and we have SD cards in ALL of them we do t need or want your subscription… but after we spend our money on these cameras because of the SD card option you decide to make ads mandatory or pay for ad free??? Makes sense on a streaming app NOT for an electronic we paid for and choose to use our own SD cards … BS and you probably will have a class action claim soon.
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Agreed! I paid for these cameras, I did NOT pay to look at ads before I can check the camera and see is someone is breaking into my house!
I sent an email to complain last week and got no response! I swear I’m going to sell these cameras and buy something, anything that isn’t associated with YI! Asking about cloud service is bad enough but these ads are completely unacceptable!
If you go the class action route, please contact me!
Why would we have to pay AGAIN to get ad free access to the cameras WE OWN?
CUT THE ADS or I’m ditching your cameras.
If I wanted to subscribe and pay more, I wouldn’t be doing it with these horrible unreliable cameras. I have 5 of them and when I bought them the choice was subscription or memory card and the only reason, I bought them was because I didn’t need a subscription. UP to now years later I never had to deal with ads before i could look to see who set of the camera. I don’t even get one I get three ads before I can look at the live. If this would have happened when I first bought them, I would have returned them. What you guys are doing should be illegal! It’s like breaking a contract and false advertisement since we can’t return them so many years later. A few months ago I bought a Ring camera and yes, I do pay them a subscription because their cameras are better. Only reason I bought the Yi was because I didn’t need a subscription.
Absolutely agree with you, I needed emergency open camera and I couldn’t, because advert was on my, so I closed app open again, another advert, I had to do 5 time, and I paid for yi sistem and I have memory cards, why would I have to purchase something else? Why do i have save everything online, I don’t want to, it’s safer in my computer or my memory drive,
It’s just ridiculous
Albertas