App crashes on multiple iPhones viewing Card footage

2 different phones running latest IOS and YI IoT app version crash after brief card footage viewing.

Do you mind letting me know the make and model of your iphone (and the actual IOS version), and the camera that you are receiving those alerts from? Also, when did this start happening? Is this a new issue, or is this the first time you are using the app?

Have you tried uninstalling the app and trying again?

Is there any update to the app in AppStore?

Hey @JokersJester Thanks for coming to the forum for information.

Definitely would help us to understand the issue if we knew the model of your iPhones. Are the new models? older versions?

When was the last time you updated your firmware and reformatted your SD cards?

Uninstall the app, then redownload.

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