All cameras went offline last night

Reset cam won’t connect to wifi. Other home device, laptop, echo, etc has no issue with wifi connect.

This happened once last month, is it server side issue?

Thanks

Hey @davidlee Thanks for coming to the community for insight! You’ve come to the right place.

You mentioned this happened once before, how was is resolved?

A couple questions to help us in our next steps…

What is the power source for the camera?
How far away from the camera is the wifi router?
Are you connected to 2.4ghz or 5g? Is your phone using 2.4ghz or 5g?
How many walls inbetween the router and the camera?
Also, what model is the camera? And, what type of phone model & phone operating system are you using?

Many thanks for your patience and assistance to get this resolved. I hope youre having a lovely weekend.

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