Hi my alerts have not been loading for a week off the cloud you used to be able have free 6 seconds alerts saved to the cloud.
It states video download failed switch to camera automatically
Latest software update and same error on both cameras
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No i am not a cloud subscriber at present but it was saving 6seconds to the cloud until the other week
About 2 years. Have reset cameras and readded no joy. Still cannot open 6 second clips but i get alerts and they appear in the list.
Get the error when attempting to load the clips
Hopefully you can see the screenshot
Hey @editkk8 Thanks for the screenshots. What app is this? Are you on Android or iOS? Looks like Android.
I have the same issue as @editkk8, I have a up to date Android, firmware is up-to-date. When I switch to Motion Detection I get the same message “Video download failed” when I switch to smart Detection I get no notification. I’m a subscriber. It’s frustrating
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