Added a Kami Battery cam to system, picked wrong Cloud storage and can't remove cam.

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#1

I just added a Kami outdoor battery cam to my service; Already had a Yi outdoor cam on a single camera continuous recording cloud subscription. I purchased a year subscription for Continuous recording and added the KAMI. I have since learned the battery KAMI is not compatible with CVR.
However, I am unable to remove the KAMI from that plan. In Yi Home app, it shows active with green check mark, but is greyed out and will not uncheck.

I want to swap the new CVR plan to my Yi outdoor cam.

Any assistance is appreciated.

#2

@rickou812

Hey Richard, thanks for joining the forum. Do you mind posting some screenshots of the cloud settings screens in your app? Examples of the screens below. Thanks!

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#3

Here is a screen shot. Note the camera is greyed out and I cannot unselect it.

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#4

Hey Richard, thanks for that screenshot. Very weird! I’ll have to do some further investigation and get back to you.

#5

@rickou812 I just sent you a private message to get your account details.

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