Account login problems

How do I find my account login. I haven’t been able to log in to anything without using a QR code. Looking to pair the Alexa skills app. The login need help page is a broken link.

Hello. I’m not 100% sure I understand what you mean. But the Yi app on set up requires an email and a password. Could it be this you are requiring ?

You could see if you have done this by clicking on the Account tab at the bottom of the Yi Home app then seeing the email address at the very top.

To reset the password you may need to sign out of the application

  • Account > Settings > Sign out

Then follow the instructions on this support article to have the password reset.

If you have followed the instruction in this article in your attempt to set up Alexa I think my information above of what you need.