Hello guys I have 3 Yi cameras, all 3 working well in Yi home Android app but when I link my Yi home account in Google Home, it only shows 1 camera.
I found out that the 2 missing cameras are on firmware 8.2.0.0A_2020120441528 and the one available in Google Home is on FW 9.0.19.09_202010291747
For the 3 cameras, Yi home app tells me there’s no new FW.
Any ideas ?
Thx
Hey @Dretre This one might be best handled by our support team. Please email support@kamihome.com or visit www.kamihome.com/contact. our support team are the “gate keepers” for FW. If you have already reached out to our support, please send me your ticket number and I will do whatever I can do push things along.
Thx Steven, i’ll do that
Thanks. @Dretre Let me know if there is anything I can do to help. You can even send me your ticket number when assigned and I can track the progress to ensure all is moving forward
Hi! Did they solve your issue? I have the exact same problem.
Hi Marco. I didn’t contact the support, I left this aside … Since then I also purchased some Echos from Amazon, and same issue with Alexa. Alexa only shows one camera out of 3 …