Yi 1080p Dome Camera will not pan up or down

I recently moved my Yi Dome Camera to a ceiling install and it is hanging upside down. The issue I am having is it no longer will pan up or down. On the app > controls screen the if I hold the up or down navigation arrow the camera does not move and then says, “This is as far as I can go!”. The left/right pan function works normally. When attempting to pan up/down I can hear the motor in the camera attempting to pan the camera. I have tried unplugging and plugging the camera back in and have also reset the camera several times. Is there anything else I can try to resolve the issue? Thank you.

Hi @jennmarieandal welcome to the forum. Does the camera work correctly when it’s not upside down?

I took it down and it still does not pan up/down when standing right-side up.

Hey @jennmarieandal I just sent you a private message to get some contact info. I will need to get some further see if your camera is still under warranty for replacement.

Categories