Password Failure

I have several cameras inside and outside my home. Over the weekend I tried relocating one of my outdoor cameras however, when reconnecting the camera to the system, I get “password failure”. All my other cameras are working but I can’t seem to get this one to connect to my wifi. Does anyone know how I can fix this problem or is this camera no longer useable?

Hi,

@ajb671 A Wi-Fi password error is related to one of three things. Either the Wi-Fi password was entered incorrectly (if you have two Wi-Fi networks type the password for the 2.4GHz), your phone is connected to the incorrect Wi-Fi band (2.4GHz only) or the location services for the app are disabled. If you have confirmed all three steps are correct and the problem still persists please contact our customer support at support@yitechnology.com. Refer with ticket # 425063.

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